At ATHR, we take great care in preparing and delivering every order to ensure you receive the highest quality fragrance experience.

Due to the nature of our products (fabric and home fragrance sprays), we do not accept returns or exchanges once the product has been opened or used.

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Returns

Returns are only accepted in the following cases:

  • The product arrives damaged.
  • The wrong item was received.
  • The order contains missing items.

To request a return, please contact us within 24 hours of receiving your order and provide:

  • Order number
  • Photos of the product and packaging
  • Details of the issue

Our team will review your request and assist you accordingly.

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Refunds

Once your request is approved, refunds will be processed within 5–7 business days.

Refunds will be issued through the original payment method used during purchase.

Please note that shipping fees (if applicable) are non-refundable.

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Exchanges

We only offer exchanges for products that arrive damaged or if an incorrect item was sent.

Products that have been opened, used, or altered cannot be exchanged.

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Order Cancellation

Orders can be cancelled within 24 hours of placing the order.

Once the order has been processed or shipped, cancellation requests cannot be accepted.

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ATHR Promise

Every ATHR product is carefully packed and inspected before delivery to ensure it reaches you in perfect condition.

Your satisfaction and fragrance experience are our priority.